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Disclaimer: This is a personal blog. I do not speak for my employer in any way, shape, or form. kthxbai.

 

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Monday
Apr142014

design for service - affordances

In thinking about the importance of how space was set up, both for staff and customers, indesign for service - spaces—I wrote that one of the components of service is the affordances created in the spaces in which people work, provide service and are served. I’m not in UX, so I’m not entirely certain how “affordance” is used technically, but I’ll just assume it’s a reasonable derivation of the original term from cog pysch. If you’re at all curious, I’d recommend going to the source and reading J. J. Gibson’s The Ecological Approach to...

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Sunday
Mar302014

what aws is not

In 2004, SQS and AWIS beta-ed. In 2005, MT beta-ed. In 2006, S3 and EC2 beta-ed. From there, the pace of releases has skyrocketed (something we should put value on). AWS started by turning basic computation services into utilities. They've since done the same to a wide range of technology capabilities--dozens of services, hundreds of options, a combinatorial explosion of capabilities. So far so that we could reproduce all the functions and services provided by any data center anywhere. That's where AWS is. AWS is not...

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Sunday
Mar232014

fantasy vc - knodes

Continuing a series on startups I'd put a bet on if I could. At New York Tech Meetup last year I saw a presentation by the founders of Knodes. It got me then and, eight months later, I still think about it. Facebook, Pinterest, Instagram, etc., are utilities [eventually] optimized for advertising revenue. This means they must generate noise to make money from your captured attention. I’ve asked: what if we were paid directly for our attention rather than those middlemen? Knodes asks: what if you could use the noise generating systems they’ve built to...

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Wednesday
Mar122014

the web in twenty minus five

My friend Stu tagged me to answer these questions five years ago: - How has the Web changed your life? - How has the Web changed business and society? - What do you think the Web will look like in 20 years? Here are my answers, with minor edits and some commentary in []'s. The original post is here. --- Ok, but 1) I don’t think I have anything unique to say and 2) we’re all wrong about...

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Saturday
Mar082014

fantasy founder - beta club

Continuing an occasional series about products and companies that I’d like to build or see built someday. Tech decision making does not scale. The last mile of commitment always comes at the price of actual use and trial. That’s why we have pilots, proof of concepts, bake-offs. If that last mile is the part we have to do, then the rest needs to be compressed—both the front end of qualification-to-selection to the back end of implementation-to-operation. Why some companies buy things that take months-to-years to get up and running baffles me. Why some companies spend months to figure out what...

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Sunday
Feb232014

design for service - spaces

I spend a fair bit of time in bars and coffee shops. Service in these places is interesting because although the formula seems straightforward--produce what’s ordered efficiently with sufficient pleasantness (or unpleasantness if very hip)--it’s multivariate and at least one of the variables is utterly uncontrollable. Skilled labor, number and type of staff on, complexity of menu factoring to time and consistency of production, complexity of menu factoring to time to educate and serve customers, work space, work space set up, service space, service space set up, customer space, customer space set up, steps to produce items, distance traveled to produce items, flow of...

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Sunday
Feb092014

ooda redux - digging in and keeping context

Putting together some thoughts from a few posts from 2012 on OODA [one, two, three]. For some reason, the idea had been getting a lot of airtime in pop-tech-culture. Like most things that get pop-ified, the details are glossed over—ideas are worthless without execution; relying on the pop version of an idea will handicap any attempt at its execution. I’m not an expert. But, I’d wager...

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Monday
Jan272014

fantasy founder - relationship management is engagement management

Continuing an occasional series about products and companies that I’d like to build or see built someday. There’s a natural cadence to communication. We meet or talk or email or txt or whatever. And we do it over some topic, even if it’s just catching up. The mixture of who we are to each other, the last time we connected, how often we connect, and what we connect over plus our personal contexts (and some other stuff) make up how much of an impression is left and for how long. At least for a moment, you get to front of mind. Nothing new there. We can maintain different sizes of connections in our brains. Social butterflies are great at wide swaths of shallow relationships. Most people are good at small numbers of deep relationships, bigger number of casual or business relationships, etc. See Dunbar. But social networking and freelancing blow all the numbers away. How do you...

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Sunday
Jan122014

communication in the service and api supply chain

Another thought about “the service and api supply chain” —how do we know what an API provider or servicer can do? It’s unlikely that any given servicer of an API will service the same subset of that API as any other servicer or be able to keep up with all the changes that are introduced by the API originator. Can you ask an API endpoint: - Hey, what can you do? - What APIs do you originate and provide? - What 3rd party APIs...

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Sunday
Dec222013

fantasy vc - virtustream

This fantasy vc post comes from something I wrote about in “what we don’t know about private cloud” and “the three cloud questions you have to answer”: "The line between what we do in the public cloud vs what we do in the private cloud vs what never goes to a cloud model will be moved—both in time and in scope—by the cloudification of legacy applications." In the space between public cloud for cloud-native applications and on-prem virtualization plus automation for non-cloud-native applications lies a big space for...

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